COVID 19 UPDATE DEC 23RD 2020

CURBSIDE PURCHASE PROCESS

Curbside will be available at all Dragon Vape Retail locations. If you are looking to place an order curbside please follow these instructions: Please note due to higher call volumes you may experience a longer than expected wait time.  

STEP 1: Call your local Dragon Vape Store:
Brampton Vape Store 905 495 0667
Georgetown Vape Store 905 702 1212
Milton Vape Store 905 878 0777
Mississauga Vape Store 905 282 1411
Orangeville Vape Store 519 941 6040

STEP 2: Place your order over the phone with one of our Sales Associates

STEP 3: Get your ID ready to present at the door 

STEP 4: Present ID and make payment - CARD PREFERRED

STEP 5:  Receive your package

PRODUCT INVENTORY & STOCK LEVELS

We are anticipating shortages and delays as we did during the first provincial lockdown. We are working extremely closely with our suppliers to ensure we do our best to keep our most popular products in stock at all times, however, we may experience some issues.  

ONLINE SHIPPING & SAME-DAY DELIVERY

www.Dragonvape.ca will continue to support its customer and will resume as normal. We will continue to stock online and our stores weekly to ensure our customers that they can purchase their goods.

ONLINE SHIPPING IS FREE WHEN YOU SPEND $50+

During this pandemic, we have seen multiple delays that are out of our control.  Please note that we attempt to use FedEx, Canpar, UPS along Canada Post to help you receive your package as fast as possible. All shipments are shipped aged verified as required by law. Please ensure you are of an age when your purchase from our store. 
ALL UNDERAGE RETURNS HAVE A 90% RESTOCKING FEE.

SAME DAY DELIVERY

Dragonvape.ca will now offer the Same Day delivery from Mondays to Fridays, weekends will be added in the near future. This shipping option will appear automatically as an option when you are checking out our website. Please note this service is only offered to residential addresses. 

HOW DOES IT WORK?

• All purchases made before 12:00 PM will be delivered SAME DAY to over 250,000 postal codes across the GTA, HALTON
• Customers will receive a text notification once the package is picked up from our warehouse along with a tracking link and an estimated time of delivery.
• A second notification will be sent once the package is on the route and a third notification when the package is 10 minutes away and a third and final notification once that package has arrived.  
• IN ORDER TO RECEIVE YOUR PACKAGE YOU MUST SHOW A VALID GOVERNMENT ID TO THE KWIKSAVE DRIVER. Your package can be left with someone of age at the household, however, it cannot be left in the mailbox, at a concierge or unattended at the door.  
• Any package that is not delivered due to age of maturity will have a 90% restocking fee. Please read our Terms and Conditions here.
• If you are not available to receive your package a second attempt will be made the following day. You would be responsible to communicate with the courier driver by responding to their text messages.
• Once your package is picked up, any changes to delivery would need to be communicated directly with your Courier driver. They will do their best to accommodate any changes but this is not guaranteed.  

ALL UNDERAGE RETURNS HAVE A 90% RESTOCKING FEE.

We offer Vape Same day delivery to the following areas:
GTA & HALTON REGIONS

Starting December 26th, Dragonvape.ca is excited to launch next-day store pick-up! When you place an order online, you will have the option to pick-up your order from your closest Dragon Vape location. Select the option at check out and choose your pick up location. Once the package arrives, you will receive a phone call from our stores letting you know the package is ready for pick up. You will be required to show your ID at pick up.

ALL UNDERAGE RETURNS HAVE A 90% RESTOCKING FEE.