Q: When will my order be shipped?
A:[SHIPPING] Orders are shipped out daily from our warehouse located in Georgetown, ON. Orders placed Monday through Friday before 1pm, will be shipped out the same business day. Any order placed after 1pm, can be expected to be shipped out the following business day.
A:[SAME DAY DELIVERY] Our same day delivery service operates Monday-Friday. Any order placed prior to 12:00pm, will be delivered the same day. Any order placed after 12:00pm, will be delivered the following business day. Orders placed Friday after 12:00pm will not be delivered until Monday. (Provided it is not a holiday)
Q: What happens if I make a mistake entering address information and/or product mistakes?
A:Any request for an order adjustment can be sent to email@example.com, or the request can be sent through our Live Chat on the website! Please make sure any order adjustment is sent ASAP after the order is placed. We are not held responsible for any missed delivery due to missing address information.
Please keep in mind that orders are not able to be adjusted after it has been shipped out. We ask that you verify all products in your cart before checking out.
Q: Are shipping times guaranteed?
A:[SHIPPING] Shipping times and delays are completely out of our control. Dragon Vape matches the shipping service that is selected by the customer at checkout. 90% of our shipping orders get an upgraded shipping service if the price and transit time makes sense.
Please contact Canada Post or Canpar directly for any delays with shipments.
A:[SAME DAY DELIVERY] We have a 92% success rate with our same day delivery orders. Our packages are picked up from our warehouse between 12:30pm-1:00pm, and taken to a warehouse for route optimization for drivers. The route starts around 4pm, and the last stop is 11:00pm. Deliveries can be negatively affected by: - Dangerous Weather Conditions - Road Closures - Courier car issues - Warehouse sorting error - Someone 19+ is not at the provided address to accept the package - High package volume after a holiday - Pending payment
Q: How can I pay for my order?
A:We accept Visa, Mastercard, AMEX, and Debit at our checkout section. Alternative payments include Interac Money Transfer (EMT-email money transfer).
Please note we do NOT accept Paypal as a payment method.
Q: Who can I contact if I'm having trouble placing an order?
A:If you face any troubles at checkout, we are here to help! You can email us at firstname.lastname@example.org, use our website live chat, or give us a call at 1-833-236-8273. Our customer service representatives are available Monday-Friday 10am-6pm to assist you.
Q: Do you ship outside of Canada?
A:Yes! We ship all around the world, within legal vaping limits. Please keep in mind that shipping fees will be much higher for any international order. ID will be requested prior to order fulfillment. Our team must verify your ID before shipping your product out. Dragon Vape has no control over the decision of your package at international border control.
Q: Why was my order canceled?
A:Orders can be canceled for a few reasons: - Payment has not been received - Identification has not been received (International Shipments) - Product(s) are not available/out of stock - Fraudulent Order - Requested by Customer
Q: Is identification required upon delivery?
A:It is a provincial law that every package leaving our warehouse must be sent with an Age Verification request upon delivery/hand-off.
Please make sure you are home to accept same-day delivery orders with ID. We are not responsible for any missed deliveries due to our drivers not being able to verify customers ID.
Q: How much is shipping?
A:Dragon Vape offers free shipping on orders exceeding $50 before tax within Canada. British Columbia customers may see a shipping fee as rates are much higher in that province. International shipments will see a shipping cost based on the postal code. Q: How do I get tracking information? A: Order confirmation, and shipping confirmation notifications are sent to the email on file. If there has been no email provided, an SMS notification will be sent to the phone number on file.
Phone numbers are critical to be included for same day delivery orders- as our drivers will contact you upon arrival. A tracking link will be sent to customers closer to their scheduled delivery time.
Q: What happens if my order has incorrect and/or missing items?
A:Our apologies in advance for any inconvenience(s) caused with order discrepancies. We ask that you kindly take a picture of your packing slip, along with the items you received, and submit it to us by email at email@example.com. One of our customer service representatives will contact you within 72 hours for next steps.
Please keep in mind that shipments come from the warehouse, and not retail locations.
Any other questions or concerns? Contact us! firstname.lastname@example.org 1-833-236-8273 Website Live Chat (Monday-Friday 10am-6pm).