12 Monkeys - Kanzi

Our online vape shop and vape stores offer a 90 day replacement warranty for defective hardware. The defective item must be shipped back to our warehouse at the cost of the customer. We will ship your replacement product Free of charge. Original packing is required for the replacement.

WHAT IS COVERED?

Device charging issues

Internal battery issues

Chip and LCD display issues

Auto firing and other device firing issues

Please note that for no other reason will we honor a warranty. Coils, Eliquid, Pods, Disposables, Tanks, Rebuildable Products, Batteries do not qualify under our warranty program.

Why bother looking for cheap vape juice at your local vape shop or wait for a sale on vape hardware before you make an online purchase? We will match any local vape shop in our markets. Better yet, we will take off an extra 5%. Our customer service team is dedicated to ensure that you have the best vaping experience possible when you shop with Dragon Vape.

For price matches online please contact us before making your purchase. We do NOT match any sales item prices.

Email: web@canadianvape.com
Tel: 1 833 236 8273

If an error was made during fulfillment of your shipment please notify us within 48 hours from delivery. Our team will get in contact with you within 24 hours to make things right.

Email: web@canadianvape.com
Tel: 1 833 236 8273

We hear at Dragon Vape ensure that all of our E Liquids are manufactured at the HIGHEST STANDARDS in Canada. Why don't we believe in counter mixing of e liquids? Well, we have 1000 reason why you should not buy or vape any e liquid mixed by a shopkeeper at their counter, but here are three main reasons; Nicotine is still classified as a scheduled drug and needs to be handled with the utmost respect and care. Mixing nicotine into a bottle of e liquid might seem easy, but needs to measure by weight for accuracy and needs to be mixed correctly to blend with your vape juice. All vape juices carried by Dragon Vape is manufactured to ISO 9000, GMP and food grade to satisfy Health Canada and most importantly ourselves. Why is this so important? Because we want to ensure that our customers are buying products that are safe for use in a vaping kit and are confident in the sanitization and care that has gone into their product.

Dragon vape carries only the best hardware and vape juices available in the Canadian market. Our selection is always expanding and we source e liquids, vape juices and hardware from all over Canada and the United States. We currently have over 350+ different flavours of vape juice to give our customers a wide selection to choose from. From Blue Raspberry e liquids to candy flavoured vape juices we got you covered. When it comes to hardware and different vape starter kits, we don't just pick up everything on the market. Our dedicated purchasing team has over 11 years of experience within the vaping industry and methodically decides what vape device is going to make our customers satisfied and ensure they build trust with the Dragon Vape Brand.

Looking for one of our retail stores? Find a vape shop near you here.

VAPE STORE LOCATOR

Our online vape shop ships and delivers same day via age verification. You must be the legal vaping age in your province or state when your order from our vape store. All shipments MUST be shipped and claimed by the purchaser. Hand off and Pick up of any order will NOT be able to be picked up by any other person than the purchaser.

All orders unclaimed due to age verification fails result in a 90% restocking fee.

Our online vape shop uses Canada Post, Canpar & UPS for shipping in Canada. All international purchases are shipped via Canada Post & USPS. All orders are shipped within 24 hours of purchase Monday to Friday.

Orders over $50 in Canada

Orders over $75 in the USA

Dragonvape.ca offers Same Day Delivery across the GTA & Surrounding areas.

Orders over $50 FREE
Orders below $50 cost $8

HOW DOES IT WORK?

All purchases made before 12:00 PM will be delivered SAME DAY to over 250,000 postal codes across the GTA and surrounding areas.

Customers will receive a text notification once the package is picked up from our warehouse along with a tracking link and an estimated time of delivery when the driver is on the way to you.

IN ORDER TO RECEIVE YOUR PACKAGE YOU MUST SHOW A VALID GOVERNMENT ID TO THE DELIVERY DRIVER. 

Your package can be left with someone of age at the household, however, it cannot be left in the mailbox, at a concierge or unattended at the door.  

Any package that is not delivered due to age of maturity will have a 90% restocking fee.

Please read our Terms and Conditions here.If you are not available to receive your package a second attempt will be made the following day. You would be responsible to communicate with the courier driver by responding to their text messages.

all packages returned to our warehouse due to inability to deliver will have a $10 fee plus 10% restocking fee.

Once your package is picked up, any changes to delivery would need to be communicated directly with your Courier driver. They will do their best to accommodate any changes but this is not guaranteed.  

In store pick up is offered at all of our retail locations across the Greater Toronto Area. Simply select the closest retail location you would like to pick up your order from at check out.

In store pick up turnaround time is 24 hours from purchase time for orders placed before 5:00pm Monday to Friday. We currently do not offer next day pick up on the weekends. Delays may occur on long weekends and sale dates.

One of our retail associates will contact you as soon as your parcel arrives at your selected picked up location.

All orders shipped from Dragon Vape are insured up to $100.00 on tracked packages only free of charge.

If you are looking to make changes to your order, please contact us as soon as possible. We are only able to make adjustments to orders before they are shipped or sent out for delivery. Once the package has left the warehouse we will not be able to accommodate any changes to your order.

Any changes after the product is shipped must be at the shipping cost of the customer. Customers will be sent replacements ONLY when we have received the original products.

Email: web@canadianvape.com
Tel: 1 833 236 8273

Order cancellations must be completed prior to the products being sent out. Once the package has been shipped we will not be able to offer any solutions until the package has been received back at our warehouse. All return shipping will be at the buyers cost.