As this global pandemic has changed our behaviours in shopping, we here at Dragon Vape have also had to make new adjustments. In order to offer the same legendary service we offer in-store to our same-day delivery customers, we have decided to part ways with our current third-party provider and move to a well-established courier service.
Dragonvape.ca will now offer the Same Day Delivery from Mondays to Fridays, weekends will be added in the near future. This shipping option will appear automatically as an option when you are checking out our website. Please note this service is only offered to residential addresses.
HOW DOES IT WORK?
- All purchases made before 12:00 PM will be delivered SAME DAY to over 250,000 postal codes across the GTA & HALTON REGION
- Customers will receive a text notification once the package is picked up from our warehouse along with a tracking link and an estimated time of delivery.
- A second notification will be sent once the package is on the route and a third notification when the package is 10 minutes away and a third and final notification once that package has arrived.
- IN ORDER TO RECEIVE YOUR PACKAGE YOU MUST SHOW A VALID GOVERNMENT ID TO THE COURIER DRIVER. Your package can be left with someone of age at the household, however, it cannot be left in the mailbox, at a concierge or unattended at the door.
- Any package that is not delivered due to age of maturity will have a 90% restocking fee. Please read our Terms and Conditions here.
- If you are not available to receive your package a second attempt will be made the following day. You would be responsible to communicate with the Courier driver by responding to their text messages.
- Once your package is picked up, any changes to delivery would need to be communicated directly with your Courier driver. They will do their best to accommodate any changes but it's not guaranteed.
I would like to thank you for your support and patients through these difficult times, we will continue to focus on raising the bar in your experience in dealing with our business.
Courier Customer service support Monday - Friday from 11 am - 11 pm
Karim Khwaja CEO
Canadian Vape Inc. O/A Dragon Vape
1.833.CDN.VAPE ext 700